Refund Policy

Soft Bridge FZE LLC ("Soft Bridge", "we", "us" or "our") provides digital services, software subscriptions, websites, automation systems, Business OS solutions, client portals, consulting services and custom development work.

Due to the nature of digital products and services, refund eligibility is limited as described in the sections below.

Monthly and yearly subscriptions are billed in advance for the upcoming billing period.

Customers may cancel future renewals at any time. Cancellation does not generate a refund for the current billing period — access remains active until the end of the paid subscription period.

Once access to a Soft Bridge software product has been granted, payments are non-refundable. This includes:

• Business OS
• CRM systems
• Booking systems
• Client portals
• AI automation tools
• Marketing dashboards
• Reporting platforms

Custom work is non-refundable once development has started. This includes:

• Website development
• Custom integrations
• Portal development
• Automation setup
• API integrations
• Branding assets
• Design services

Consultation fees are non-refundable once the consultation session has been delivered, regardless of the outcome or whether the client proceeds with further engagement.

Soft Bridge may review refund requests on a case-by-case basis where circumstances reasonably justify an exception.

Approved refunds are issued solely at the discretion of Soft Bridge and do not establish a precedent for future requests.

If a customer is charged more than once for the same order due to a technical issue, the duplicate amount will be refunded in full upon verification.

If Soft Bridge is unable to provide a purchased service and no work has commenced, a partial or full refund may be considered at our discretion.

Once any portion of the work has begun, this section no longer applies and the relevant section above (software access, custom development or consultation) governs eligibility.

Customers agree to contact Soft Bridge first to resolve any billing concern before initiating a chargeback or payment dispute through their bank or card issuer.

Unauthorized or abusive chargebacks may result in immediate suspension of services, loss of account access and the recovery of associated dispute and administrative fees.

Customers may cancel recurring subscriptions at any time through their account or by contacting support.

Cancellation prevents future billing only. Past payments remain non-refundable, and access continues until the end of the current paid period.

Refund requests must be submitted in writing to: